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Pre-Supernova Interview: Charlene Li from Forrester

by Isabel Hilborn

May 22, 2008 at 7:36 am · Filed under Interviews, Social Platforms, Speakers, Supernova08

Charlene Li

We caught Forrester’s Charlene Li between plane flights and speaking engagements for just long enough to find out what’s on her mind. She and co-author Josh Bernoff are spending a lot of time responding to public interest about their new book, Groundswell, about how to leverage social media. Charlene will be on a panel Tuesday morning, June 17th at Supernova2008.

Isabel Walcott Hilborn: What are you working on lately?

Charlene Li: I’ve been looking at the future of social networks — how they will develop over the next 5-10 years. My thesis is that social networks will be like air, in that they will permeate everything that we do. This is posited on the idea that today’s existing, closed social networking sites and portals open up and make it easy for people to connect with their friends and the content created by their friends across different sites. For example, a friend’s book review written on Facebook should show up on Amazon when I’m thinking about buying that book.

Isabel Walcott Hilborn: What companies or techniques have you seen out there that impress or inspire you, or just that you think have a fair shot of making it?

Charlene Li: I’m impressed by companies like Twitter who make it really super easy to work with them, especially with their APIs. It means that their technology becomes a platform, not just a destination.

Isabel Walcott Hilborn: Have you seen any mistakes being made, or do you have advice or suggestions for particular segments of the industry?

Charlene Li: There are so many start-ups that are focused primarily on the technology, not the problem that people and companies are facing. There are a lot of really tough problem out there, and nobody is really addressing them. For example, follow a busy mom around for a day and find all the friction points she faces — then figure out what tools and technologies could make it a lot better. My pet project — a workable kid/family calendar that can facilitate play date scheduling! It’s the bane of my evenings at home.

Isabel Walcott Hilborn: What have your biggest challenges been over the past year? Your successes?

Charlene Li: My biggest challenge has been waiting patiently for the book to come out! Now it’s finally out and people are reading it. The best part is when someone comes up with a dog eared, heavily underlined book and shows me their favorite part. It’s extremely gratifying to know that the book is helping people understand this new space, and that it’s providing them with the frameworks and information that they need.

Isabel Walcott Hilborn: Tell us about something that excites you.

Charlene Li: I love new ideas and meeting people through whom I can see the world in a different way. Learning and thinking about new ideas is what gets me most excited.

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